Business Basix FAQ
These are a list of the most frequent questions we have received in regards to items from our Business Basix Collection. Still don't see a question you have answered below? please fill out the contact form below and leave a detailed message. We will be sure to get back to you as soon as possible!
1. Why does it take so long for it to be shipped?
All our apparel comes directly from the manufacturer. So when you place an order for your items, we then relay that order to the manufacturer. After which, they will pick, pack, and ship your products to us. Afterwhich we then ship directly to you.
2. Do you not have these items on hand?
No, these are not items that we have on hand. So our normal shipping time of 5-7 business days will not apply to anything ordered via our Business Basix Collection
3. If the 5-7 business day shipping window does not apply to the Business Basix collection, how long will it take before I receive my order?
Please allow up to 10-14 business days (not including weekends) to receive your orders. Should there be any unexpected delays, you will be notified via email.
4. What happens if i've ordered organization products, and items from the Business Basix Collection? Will they come in the same package?
Yes, your items will come in the same package.
5. What happens if I have questions about my order?
You can email us at email@example.com. Please include your order number in the subject, and a detailed email about your question in regards to your order.
6. Can I still use Shop Pay, Afterpay on my order with items from the Business Basix Collection?
Yes, you can still use Shop Pay or Afterpay at checkout as you normally would.
7. Is COVID effecting shipping?
DHL & USPS are the primary carriers used for all orders. At this time our manufacturers have been experiencing delays in shipping time due to COVID. So please be patient with shipping times if they become delayed. We have tried to account for this in the estimated shipping time frame given at the top of each collection & within each product description.